By agreeing to a quote and scheduling a booking, the customer acknowledges acceptance of the following terms and conditions:

1. Cleaning at Customer Premises

• Facilities Required: The customer must provide hot water and a 13-amp electricity supply.
• Furniture and Items: The customer is responsible for moving furniture and breakable items. The company will not be held liable for any damage to items not moved.
• Furniture Movement: Furniture will only be moved if pre-agreed.
• Waste Disposal: All waste disposal will comply with health and safety regulations, using household sewage systems.

2. Spot and Stain Treatment

• Removal Limitations: Complete stain removal cannot be guaranteed, as results depend on the type and severity of the stain.
• Material Composition: Cleaning effectiveness may be limited by the material properties. Additional attempts may incur further costs.
• Newly Discovered Stains: Stains identified after the initial survey will be treated as additional work.

3. General Conditions

Drying Times: Drying time estimates are not guaranteed, and the company is not liable for delays or drying-related issues.

Damage Disclaimers:

• Shrinkage or color changes caused by manufacturing defects or previous cleaning methods are not the company’s responsibility.
• Liability is disclaimed for color run, migration, changes due to non-colorfast materials, rust occurring from furniture studs or buttons, PH sensitivity.
• Re-soiling: The company is not liable for re-soiling or the recurrence of stains after cleaning.
• Protectors: Existing protectors may be affected during cleaning, and their effectiveness cannot be guaranteed.
• Queries: Concerns about the service must be emailed within 24 hours of completion. Queries received after 24 hours will not be considered or via any other communication - only by email.
• Post-Completion Concerns: If the customer is not present to review the work upon completion, the company disclaims responsibility for later concerns.
• Allergic Reactions: The company is not responsible for allergic reactions or medical issues caused by cleaning solutions used during the process.

4. Payment Terms

Payment is due upon completion of the service on the day it is performed. If payment is not received within 48 hours of completion, a late fee of 10% will be added for each additional day the payment remains outstanding.

• Accepted payment methods: cash, cheque, bank transfer, or card.
• Customers are responsible for any charges arising from dishonored cheques.

5. Booking & Cancellations

When making a booking you maybe asked to pay a deposit.

All deposits are non refundable.

Notice Periods:

• 7+ days: No charge.
• Less than 7 days: 25% of the quoted price.
• 72 hours or less: 50% of the quoted price.
• 48 hours or less: 75% of the quoted price.
• 24 hours or less: Full charge.
• Rescheduling: Rescheduling is treated as a cancellation.

6. General Care Guidelines

• Avoid contact with equipment and cables during the cleaning process.
• Keep doors and windows open and use heating to aid drying.
• Leave furniture protectors in place until carpets are fully dry.
• Exercise caution when walking from damp carpets to hard floors to prevent slips.

Legal and Insurance Information

The company holds Public Liability and Treatment Risk Insurance for your peace of mind.

Note: By agreeing to a quote and booking, the customer automatically accepts these terms and conditions. A signature is not required.